Return Policy

Return Policy – Cove & Pearl Charleston

At Cove & Pearl Charleston, customer satisfaction is our top priority. We strive to offer a pleasant and secure shopping experience. For this reason, you may return a product within 30 days of receipt, provided the conditions outlined below are met.

1. Introduction

Sometimes an item isn't exactly what you expected. That’s why we offer our customers the option to request a return within 30 days of delivery. We invite you to read this policy carefully to ensure a simple and correct procedure.

2. Return Conditions

To be eligible for a return, items must meet the following conditions:

The product must be unused, undamaged, and in its original condition.
The original packaging must be present and intact.
Intimate or hygienic items (such as lingerie, shapewear, or personal accessories) can only be returned if they are sealed or if it can be proven they have not been used.
Items showing signs of use, damage, stains, or odors caused by the customer will not be accepted.
Every return must be accompanied by proof of shipping with a tracking number.
It is mandatory to request a return via email at info@loretti-milano.it before shipping the item.

Returns sent without prior notification cannot be processed.

3. Return Procedure – 3 Simple Steps

Step 1 – Return Request Email us at info@loretti-milano.it. You will receive a return form and instructions.

Step 2 – Shipping Carefully pack the item, include the return form, and send the package with a tracking number. Keep your shipping receipt.

Step 3 – Refund Once the return is received and inspected, we will process the refund within 7–14 days using the original payment method.

4. Return Address and Costs

After your return request is approved, we will provide you with the correct address and detailed instructions.

Shipping costs for returns are the responsibility of the customer.
International returns may involve higher costs.
Returns are always sent to and processed in the Netherlands.

5. Damaged or Incorrect Products

If an item arrives damaged, incorrect, or incomplete, the customer must contact us within 48 hours of delivery at info@loretti-milano.it.

Please include:

Clear photos of the defect or the incorrect item
Your order number
A brief description of the problem

In these cases, Cove & Pearl Charleston will always offer a solution, such as a replacement.

6. Sustainable Choice

We encourage customers to shop mindfully to minimize unnecessary returns; this helps reduce waste and has a positive impact on the environment.

When possible, we offer alternatives such as:

Store credit
Discounts on future purchases

7. Frequently Asked Questions

Can I try an item on and then return it? Yes, as long as the item is still in like-new condition.

When will I receive my refund? Within 7–14 days after we receive and verify the return.

Who pays for return shipping? The customer, except in cases where we made an error or the item was damaged.

How do I request a return? By contacting info@loretti-milano.it before shipping the item.

8. Summary

Return Period: 30 days
Refund Processing: 7–14 days
Return Costs: Responsibility of the customer (unless damaged/incorrect)
Return Center: The Netherlands